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Privacy Policy
Refund & Cancellation Policy
Cape Private RIB aims to provide a safe and reliable private RIB hire experience. Bookings are subject to our cancellation, weather and rescheduling terms.
Customer Cancellations
If you need to cancel your booking, please notify Cape Private RIB as soon as possible. Any refund will be handled in accordance with the cancellation terms applicable to your booking.
Where a cancellation is made within a period in which the booking cannot reasonably be re-let, the deposit or booking payment may be non-refundable.
Weather and Sea Conditions
The safety of our customers, skipper and vessel is our highest priority. Cape Private RIB reserves the right to cancel, postpone or reschedule a booking where weather, sea conditions or any other safety concern makes the planned trip unsuitable or unsafe.
Where Cape Private RIB cancels a booking due to unsafe weather or sea conditions, the customer will be offered the option to reschedule the booking to an alternative available date or receive a refund in accordance with the applicable booking terms.
Weather decisions will be made by Cape Private RIB based on the conditions and the safe operation of the vessel. A booking will not be cancelled solely because the weather is less favourable than expected if the trip can still be operated safely.
Rescheduling
Where a booking is rescheduled because of weather or safety conditions, Cape Private RIB will work with the customer to find another suitable available date, subject to availability.
Refund Processing
Where a refund is approved, it will be processed using the original payment method where reasonably possible. Processing times may depend on the payment provider or bank.
For any cancellation, refund or rescheduling query, customers should contact Cape Private RIB using the contact details provided on the website.